In recent times, users of Unified Payments Interface (UPI) have encountered numerous challenges while making transactions. Such issues were witnessed again this past Tuesday when several users faced difficulties in processing UPI payments. Distressed by these challenges, affected users took to social media to voice their concerns, prompting explanations from the National Payments Corporation of India (NPCI).
Technical Glitches Behind Payment Hurdles
According to NPCI, on Tuesday, users of UPI apps such as Google Pay, PhonePe, Paytm, and BHIM experienced disruptions in their transactions. Despite repeated attempts, they were unable to complete payments. NPCI, the governing body for digital payments in India, attributed this to glitches in the servers of some banks rather than issues with UPI itself. NPCI stated that internal technical issues with certain banks led to difficulties for UPI users.
Internal Technical Challenges Faced by Banks
NPCI expressed via social media that banks are grappling with some internal technical glitches, resulting in regrettable connectivity issues for UPI users. Assuring the public, NPCI affirmed that its system is fully operational, and they are actively collaborating with these banks to swiftly resolve the encountered issues.
Users’ Troubles with These Banks
As reported by Business Today, users of various UPI apps encountered payment troubles on Tuesday. The majority of those affected were customers of HDFC Bank, State Bank of India, Bank of Baroda, among others. Many users also reported incidents of HDFC Bank’s servers being down.
Potential Resolutions to Mitigate Issues
Instances of payment difficulties with UPI are not unprecedented. UPI services, like other technical platforms, are susceptible to outages. While complete eradication of such issues may be impractical, they can be minimized. UPI app providers often advise users to link multiple bank accounts to ensure uninterrupted transactions. This way, even if one bank experiences technical glitches, payments can be seamlessly processed through another bank without any disruption.
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